Refund Policy
This Refund Policy explains when and how refunds are handled for payments made to Privi, a digital loyalty and hospitality platform operated by Kata Creativ (CV. DIGITAL MEDIA BALI) (“Privi”, “we”, “us”).
By subscribing to Privi or purchasing an add-on, you agree to this policy together with our Terms & Conditions.
1. Nature of the Service
Privi is a digital software subscription. Access to paid features is granted immediately after a successful payment and is delivered electronically. Subscriptions are charged per store, per 30-day billing period.
2. General Policy
Because the service is digital and made available as soon as payment is received, subscription and add-on fees are generally non-refundable once the billing period has started, except in the specific cases described below.
3. When You Are Eligible for a Refund
We will review and, where appropriate, refund a payment in the following cases:
- Duplicate charge: you were charged more than once for the same subscription period due to a technical or payment error.
- Failed activation: your payment succeeded but the paid feature was not activated and we are unable to resolve it.
- Incorrect amount: you were charged an amount that does not match the price shown at checkout.
- Unauthorised transaction: a payment was made without your authorisation and is confirmed as such after review.
4. When Refunds Are Not Provided
- A change of mind after the billing period has started and the service has been made available.
- Partial or unused time in the current 30-day period after a cancellation.
- Situations where the service worked as described but was not used.
You may cancel at any time. Cancellation stops future charges; the current active period remains available until it ends.
5. How to Request a Refund
To request a refund, contact us at support@myprivi.id within 7 days of the transaction and include:
- Your store name and account email
- The transaction date and amount
- The payment reference or order ID
- A short description of the issue
6. Processing Time
Approved refunds are processed back to your original payment method. Once approved, refunds are typically issued within 7–14 business days. The time for the funds to appear may vary depending on your bank or payment provider.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
8. Contact Us
For any questions about refunds or billing, please contact:
Privi Support
Email: support@myprivi.id
Operator: Privi / Kata Creativ - CV. DIGITAL MEDIA BALI
Address: Taman Penta Jimbaran Blok A no 5 - Jimbaran, Bali